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Terms of Service

Kuboid GmbH strives to reach customer-specific agreements and, in the case of problems, consensual solutions. Accordingly, we will be pleased to answer your questions and to invest our best efforts into meeting requests for custom fabrications.

In view of our policy of cooperation, the following conditions are intended merely to provide the framework conditions for such a partnership.

1. Orders

Kuboid GmbH accepts orders submitted by post, fax or e-mail. Orders placed by telephone must subsequently be confirmed in writing. A legally valid signature is required for all orders. In the case of orders placed via our online shop, the submission of the ordering data is the equivalent of a written order with a legally binding signature.

2. Minimum order value

No minimum order value is stipulated.

3. Prices and discounts

Our offer is subject to change. The prices are exclusive of VAT and exclusive of packaging and shipping costs. For deliveries abroad, customs clearance costs will be added in accordance with the applicable import regulations. Prices are subject to change without notice. Please ask for the currently valid resale discounts and request an individual offer for larger order quantities.

4. Shipping costs

Beim Versand werden die Selbstkosten für Verpackungsmaterial sowie das Porto berechnet. Die detaillierten Versandtarife finden Sie unter Versandinfo. Nehmen Sie die Gelegenheit zur Selbstabholung wahr und sparen Sie sich die Versandkosten

5. Modes of payment

As a general rule we ask for advance payment before dispatching products (bank transfers possible from Switzerland, the EU and the rest of the world). Exceptions to this rule can be made only by prior agreement with Kuboid GmbH, and will require payment of invoices within 20 days of date of invoice and receipt of goods.

6. Bank transactions

Please refer to our invoice or order-confirmation e-mail for our account details. If ordering via our online shop, the stipulated online payment mode (currently PayPal) and arrangements apply. Until further notice credit card payments can be accepted only in conjunction with PayPal.

7. Delivery

As a general rule and contingent upon availability, products will be dispatched within one week of receipt of order and payment.

8. Damage to deliveries

All goods are transported at the recipient’s risk. In the case of any damage during transport, even if initially not recognizable or visible, the recipient must request an immediate report from the delivery firm. These steps are essential for ensuring prompt reimbursement or, if necessary, a replacement.

9. Complaints

Any complaints must be made within one week of taking delivery of the goods.

10. Revocation and return

Orders can be revoked only in exceptional circumstances and provided the order has not yet been processed Returned goods will be accepted only by prior agreement.

11. Liability

No liability can be accepted for loss or damage of any kind unless resulting from intent or gross negligence.

12. Data privacy and confidentiality

Since the security of data traffic cannot be ensured absolutely, no liability will be assumed for damages resulting from any such violations. However, Kuboid GmbH undertakes not to pass on customer data to third parties. For the transfer of personal data, we deploy SSL encryption using 128-bit encryption strength, provided the customer′s browser supports the latter. This precaution guarantees in principle that the corresponding data cannot be read by unauthorised parties.

13. Place of jurisdiction

Swiss law shall be applicable to all disputes concerning Kuboid GmbH and all services it offers, in particular in regard to orders placed via its online shop. The place of jurisdiction shall be Basel, Switzerland, unless a different legal venue is stipulated by law.

Valid as per 1 December 2006